Policy

Return information

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If for any reason you are not satisfied with your purchase, you can return it to Batavi Watches within 14 calendar days of receipt of item(s). This only applies to new product purchased directly from www.batavi-watches.com. All return items must be in new condition, in their original packaging.

*The return shipping fee for Return/Replacement items will not be covered by Batavi.

*Pre-orders can not be returned.

Warranty Information

All our watches are thoroughly inspected by our manufacturers and in our atellier for 24-month limited warranty. Batavi Watches will assume all the costs of repairing or replacing any defective pieces.

Warranty Coverage

This limited warranty covers any defects in material or workmanship that may arise during normal everyday use within the warranty period. During the warranty period, Batavi Watches will assume all the costs of repairing and/or replacing products and parts of products that prove to be defective under normal and reasonable use. The warranty period is valid through the date marked on the included warranty card. All warranty work will be handled through our atelier or a chosen watchmaker.

Warranty Transfers

This warranty coverage is transferable in private sales, but with limitations. Coverage will still be valid, however the owner will be 100% responsible for all shipping fees associated with the repair. No special steps need to be taken to transfer the warranty.

Warranty Exclusions

This warranty does not apply to any costs, repairs, or replacements for the following cases:
 

•     Repairs necessitated by use other than normal and/or reasonable use.

 

•     Blemishes caused by normal wear and tear.

 

•     Damage resulting from negligence, misuse, abuse, accidents, or alterations.

 

•     Any damages that may arise after any unauthorized work is attempted.

 

•     Conditions, malfunctions, or damage not resulting from defects in material or workmanship.

Please note that the warranty is voided if any unauthorized repair or modification work has been performed on the timepiece.